Free Shipping

Free Shipping Conditions:
Free shipping will be granted on minimum order of $100 in The US territory only excluded Alaska and the Virgin islands ,

Quality Guaranteed

This is a hand-made food products. There are a number of quality control stages, that involve multiple people inspecting the product.
The product is shipped to you ONLY after it passes all of these very strict tests
a) visual,
b) smell,
c) taste,
d) packaging
To ensure utmost quality and to eliminate any unsatisfied experience the customer will have.

this baklava / desserts has an extended taste life, our baklava / desserts made out of a premium quality of fat, Pistachio, nuts and dates. It has less sugar sauce than the regular Baklava / dessert.
The regular Baklava / desserts should be consumed within 2-7 days, but our Premium Baklava / desserts last without taste change for 12 months from production date IF you keep it in cold and dried condition.
we try always to keep our stock updated with new fresh production premium products not more than 6 months since the production date, to make sure your enjoyment experience last longer, However Tawferi.com can't guarantee That you will like the taste of the product that you bought, the taste of any product is something very personal and it change from person to person, we advice you to know what taste you like before you buy it, because no refund for any reason related to the product taste likeness

Cancelations

Customer can cancel their order within 5 hours after placing the order; refunds will be made back to the same payment used initially by the customer. Please allow for up to 10 business days for the refund to be completed.

Returns and Refund

USA Customers: Tawferi.com will accept return and pay (full Refund, return shipping Fees) ONLY for Order Mistakes that made by Tawferi.com as (quantity, wrong Item or Brand) , and only within two days from the delivery Date that show's on the tracking number provided,
If there any mistake in your order and you wish to return it or exchange it, please keep the products packing sealed and in a good conditions, send us email to [email protected], to arrange a return,
we’ll send you shipping Label by email, just print it and stick on package and deliver it to nearest FedEx/UPS Office.
Once we receive it we’ll issue the refund within 3 days.
Refunds will be done only through the Original Payment method.

CANADA Customers:
Tawferi.com will give full refund only for Order Mistakes made by Tawferi.com (quantity, Item, Brand) And only within two days of the delivery Date, if there any mistake in your order, send us email to make the refund within 3 days.

Handling and Shipping

Tawferi.com. guarantees that your product will be shipped within the 48 bussiness hours of receiving your order (excluding Saturdays and Sundays) and unless you specify a certain future date to ship.
We ship our products via FedEx Express/Ground ,UPS and USPS always insured with a tracking number.

Please allow up to 7 (Seven) days for delivery as Tawferi.com. guarantees that the product is packaged to stay in good conditions for Seven days after shipping.

Tawferi.com will always ship your order by the shipping method you chose unless there is a problem with the shipper company, in this case we will communicate with you by email to inform you about the solution that we can provide,
Once FedEx/ Ups Deliver the Product To your Address or Mailbox, Please Don’t Leave it in mail box or in hot weather or direct Sun, also check FedEx/Ups Tracking number to insure your will have your product on time.

Once we ship this product to you via the FedEx / UPS it's insured for getting lost and for visible damages to the outer product packaging by the shipping company.
However since Tawferi.com has no control over your order after it has been shipped with your choice of shipper company, It is the recipients’ responsibility to pursue this with the shipper company by calling, tracking, filling a claim in case or lost or damage or delay
When you place an order with us, you automatically agree that once the Tawferi.com delivers your package to the FedEx / UPS Office for shipping, Tawferi.com is no longer responsible for delays, damages or loss to your package by the actions of the shipper company.
If delivery fails due to incorrect address provided by the customer OR if the delivery fails due to the customer not being available to receive (or to pick up) the package/ order, Tawferi.com will not be held responsible and will not issue any refund for the purchase. The tracking records provided by the shipping company will be considered as proof of delivery and it's final.

The customer is responsible to report any obvious damage on the packaging at the time of delivery to the delivering agent or if the agent is not present, promptly at the local shipping company Office without opening the package within 24 hours (excluding Sundays).
Any package that is not delivered by the end of the 5th (fifth) business day after the order is shipped, is considered a delayed by the shipping company standards, and you have the right to file claim on the shipping company official website and it is the customer’s or the recipients responsibility to follow up with their local Shipping company to make sure the product will be expedited to the delivery address.
Please understand because of the pandemic (COVID-19) situation, FedEx / UPS / USPS does not guarantee a particular arrival day, date, or time. Therefore Tawferi.com cannot be held responsible for your product NOT arriving on a particular day, date or time or for a particular event when we ship your product at the time frame that we guarantee (two business days from placing the order).

Any type of legal action from any person or company against our business, should take place in Charlotte NC area
When you place your order with us online, on the phone or via email, or via Facebook or Instagram or using any communication way you agree to all of the above terms and conditions.